I was having intermittent issues with my Xfinity service - disconnects about once a day for about 10 minutes. So I chatted to one of those Comcast agents who ordered a "tech visit". I am gone for the winter so I wasn't present. The tech must have done something to disconnect my line because now I have no service anymore. When I check on the Xfinity app it says modem disconnected and there seems to be nothing I can do to get it reconnected myself. I keep trying to restart it through the app but nothing happens. This is a huge problem because all my security system is offline and I am gone until spring 2019. I have gone online with all the uninformed chat agents and they cant fix it.
There seems to be no way to get ahold of that tech to find out what they did that disrupted the service. Is it possible that they connected some device to my line which then caused my modem not to reconnect automatically when the line was reconnected? What can be done to get it back remotely since the residence is fully locked up and nobody can get in there to do anything?
I am really desperate because I've lost all my connection. Please help me.
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