18mpbs and often during the day I can't stream most anything. Happening more and more over the past month. I've seen time outs between Comcast and Cogent. I found the below customer service response from Cogent posted last October on a Comcast forum. I find it laughable to suggest callng Comcast support. I called Comcast recently about issues streaming only NetFlix and they connected me to...NetFlix, which, of course, said it was a Comcast congestion issue.
"The latency and/or packet loss that you are experiencing to this destination is due to occasional high traffic with Comcast. We have repeatedly requested augments to these congestion points and hope Comcast will comply soon. While this has been escalated internally to the CEO level, we encourage you to also contact Comcast customer support with your concerns and complaints. Their delay is a major impediment to internet traffic overall and contrary to net neutrality requirements. Our peering engineers will continue to address this on a daily basis until resolved."
As a business customer, I don't care about the particulars. JUST FIX IT. Or if you can't work it out, then there is no other choice than getting the government involved because this is effecting commerce. People always complain about government intervention. Well, in cases like this, where the consumer suffers because no one will do anything, I see no viable alternative.
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