Like many businesses, Comcast announces that "... your call MAY be recorded for quality purposes" -- or something similar. Key word is "may". Yet many complaints relate to not being able to have their call "pulled" for review.
So - my nosy question is: does anyone in the know actually know if Comcast does, in fact, record ALL calls ? My personal suspicion is "no"; otherwise there would be fewer colorful metaphors being uttered by some of the phone people.
Thanks.
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