When is the best time and should I contact customer service, retention department or go to the local office for the best price? I own my modem, router, and a TiVo Roamio Plus. I would like to keep my current package. I am not interested in more channels, X1 operating system or premium channels.
My Blast+ Double Play promotion is due to end on the 24th of this month and my billing cycle begins on the 19th. I am currently paying $51.00 a month. My download speed doubled from 50 Mbps to 105 Mbps last year and includes 45 channels and Strreampix.
The great deals and Double Play packages listed online for my account are all X1 operating system 24-month agreement (fine print, new residential customers only)
Starter XF Triple Play (140 channels, 50 Mbps and phone) - $89.89 per month
Preferred XF Double Play (220 Channels, 105 Mbps with HBO and Streampix) - $99.99 per month
Digital Preferred & Performance Internet - 220 channels and 50 Mbps - $99.99 per month
Digital Premier & Performance Internet - 260 channels, HBO, Showtime, Starz, Cinemax, Streampix and 50 Mbps. - $109.99 per month
Thank you in advance.
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