[Connectivity] I'm in Minnesota, but new modem IP is in New Jersey
I finally upgraded my old docsis 2 modem to Comcast's new Arris TC8305C. My connection is great with low pings and good signal levels. But what is strange is that the IP that was assigned to it traces...
View Article[Connectivity] Strange connectivity issues in Merced CA at around the same time
For the past few days at around 6pm I lose internet connectivity. My signals before the issue are nearly perfect. [att=1] Then all of a sudden I lose all my downstream channels except 1 and I lose all...
View Article[Speed] How to prove that I am being throttled
Hey guys, I apologize if there is a topic similar to this; however, I know that this could be a case by case situation. Lately, I have noticed that my internet connection has been crappy. I am paying...
View Article[Signals] Could a dodgy surge protector affect SNR ?
Undoubtedly this is a weird/stupid question but ... could a dodgy/malfunctioning-ish surge protector cause signal problems especially SNR ? For about the past 5 weeks, my Arris 760a modem's downstream...
View Article[Equip] Question for Foster City CA USA service area
I am contemplating buying a Voice + Internet package from Comcast in an area served by the Foster City CA service center and had a few questions. Is it possible to purchase a voice compatible cable...
View Article[Equip] Help me choose best modem to replace rented Arris TG862G/CT
We have Blast Service Laurel, Mississippi We're currently renting Arris TG862G/CT. Also using it as wifi router. We do not use its Voice lines (we have no phone service with Comcast). Looking to buy...
View Article[Bill] Promotion expiring - Best options?
When is the best time and should I contact customer service, retention department or go to the local office for the best price? I own my modem, router, and a TiVo Roamio Plus. I would like to keep my...
View Article[Install] Grounding Splitter
Hi. I've done a search but haven't been able to find a definitive answer. Comcast ran all coax on the exterior of my house. I want to run new lines inside and get rid of the mess outside. In order to...
View Article[AV] Comcast ver. of Norton 360 problem. "Activate message pops up"
Turned on my pc last night and got a message that I had to Activate the Norton software. I have a desktop and laptop pc. This is only happening on the desktop. Now,,, both the laptop and desktop...
View Article[Price] dishonest or incompetent?
Got my Mom comcast phone and cable upgrade (added more channels for her and at the same price as her "senior citizens" cable and Verizon). They are now charging for "additional outlet" and a DTA......
View Article[CDV] Low clicking sound on phone line
I've been experiencing a low fast clicking sound on one of our 2 phone lines for the past couple of weeks. I've ruled out the inside wiring by plugging in separate phones directly into the gateway. Any...
View Article[CDV] Voice but no battery?
I have the full triple-play package, which includes voice. Shouldn't there be some kind of battery backup for the voice side? (I never had voice through U-Verse, since I kept my POTS landline, but I...
View ArticleComcast refuses to address the issue at my residence...
At my wits end - every night around 6:00 pm until the next morning I get non-stop packet loss, high latency, and line quality issues. I have had 5 tech visits (one of which has been blown off), and no...
View Article[Equip] Arris TG862 (owned) question about reset.
I have an owned TG862G Arris modem, which gets completely reset when Comcast distributes new software. Aay way to prevent this or save the user config? -- - Bill
View Article[CustSvc] Comcast in Seattle
After spending the 1st 40 years of my life on the East Coast, I'll be moving to Seattle in the next few months to start the 2nd... ;) While I will leave my FIOS behind - what's the general consensus...
View ArticleWhat's the latest Comcast firmware for SB6141 modem?
just hooked up my new cable modem. Will Comcast push a firmware update to it, if so when? Do they do it on the regular? What is the latest firmware version? Follow-up question, is this modem capable of...
View Article[Business] Speeds just went from 75Mbps (what I pay for) to 200+ Mbps?
For some reason my speeds are much higher than usual (over double)? I had just signed up for a promotional rate to 75/15 a little while back. I'm seeing as high as 30 MBs at times. It's almost like I...
View Article[Connectivity] Intermittent connection issues on SB6141 w/comcast
Hopefully I'm putting all this in the right forum. I'm having intermittent connection issues with my SB6141. It's been going on for a long time and I've been trying my best to diagnose and fix the...
View Article[Business] bridge mode/bring own router
Hi, has anyone successfully done this? We're being told that we need to purchase a cable modem AND bring our own IP addresses - latter of which seems a little odd/extreme. We'd like to use our own...
View Article[E-mail] Problems configuring email client & receive woes
I tried following the instructions from another thread about configuring Vista WinMail for Comcast but seems I've still got something wrong for my outgoing mail. Would someone kindly help me with this...
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