I have a few customers using Comcast and experiencing voice quality issues. I always find it frustrating to talk to Comcast support so I'm wondering if anyone has some tips about how I can get the issue addressed more quickly.
Typically, we call and their tier-1 support just looks at the modem levels and says 'everything looks fine at the moment'. Of course they're right -- everything is fine at that particular moment. The problems are usually intermittent and occur off and on throughout the day/week/month.
We've submitted data from voipspear.com to the Comcast techs and this sometimes helps, however I still get the feeling that they aren't actually doing anything to help the customer. I imagine that they're sitting on the phone in the background and just surfing for a few minutes so that I'll think they're fixing the problem.
So: anyone have any tips for me?
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